Please review the following terms and conditions (the "Terms") carefully before using BeadLobbys.com and before purchasing products or obtaining content from our website, as the Terms constitute a legally binding agreement by and between Route789 dba: Bead Lobby. ("Bead Lobby," “BeadLobby.com,” "we," "our," "us") and you ("you" or "your"). BeadLobby.com (the “website”) is associated with Route789 a legal business existing under the laws of the Common Wealth of Puerto Rico, U.S.A. When we use the word "website," we are referring to our web pages that begin with www.beadlobby.com.
Collection of your Personal Information
BeadLobby may collect personally identifiable information, such as your name, address, email address, and phone number.
If you purchase Bead Lobby's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.
Bead Lobby may also collect anonymous demographic information, which is not unique to you, such as your age, gender, interests, and skill level.
We may gather additional personal or non-personal information in the future. Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Bead Lobby public product reviews, questions & answers, or social media pages, this information may be collected and used by others. Bead Lobby encourages you to review the privacy statements of websites you choose to link to from BeadLobby.com so that you can understand how those websites collect, use and share your information. Bead Lobby is not responsible for the privacy statements or other content on websites outside of the Bead Lobby's website.
Use of your Personal Information
Bead Lobby collects and uses your personal information to operate its website(s) and deliver the services you have requested.
Bead lobby may also use your personally identifiable information to inform you of other products or services available from Bead Lobby and its affiliates. Bead Lobby may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Bead Lobby does not sell, rent or lease its customer lists to third parties. Bead Lobby may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party.
Bead Lobby may keep track of the websites and pages our users visit within Bead Lobby in order to determine what Bead Lobby services are the most popular. This data is used to deliver customized content and advertising within Bead Lobby to customers whose behavior indicates that they are interested in a particular subject area.
Bead Lobby will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Bead Lobby or the site; (b) protect and defend the rights or property of Bead Lobby; and, (c) act under exigent circumstances to protect the personal safety of users of Bead Lobby, or the public.
Automatically Collected Information
Information about your computer hardware and software may be automatically collected by Bead Lobby. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Bead Lobby website.
How to return your items:
1. Eligible products returned within 30 days will be refunded to the original payment method or you can select to receive store credit with Beadlobby.com.
2. Any eligible product returned after 30 days will receive store credit with Beadlobby.com.
3. We do not accept returns on the following products:
custom-cut products such as chain, wire, wire lace or cord
pre-packaged items that have been opened such as stringing materials, kits, seed beads or Delica seed beads
books or software
items which were discontinued at the time of purchase
4. Returned products must be in their original condition and packaging or a 15% restocking fee will be deducted from your return refund total.
5. In the event you choose to return any non-defective items for which you have received a volume pricing discount, your credit may be adjusted for this item based on the quantity you kept.
If you receive an order with an error please call or email us so we can correct the issue immediately.
How quickly will you receive my return package after I ship it?
The length of time it takes for your return to arrive in our warehouse is determined by the shipping method you use as well as your location. USPS Parcel Post items can take up to three weeks to arrive at their destination and have no guaranteed delivery time.
Please speak with your local Post Office to determine the estimated time of arrival for your package.
We do advise insuring your mail or using delivery confirmation for high value items. Returns are processed within 10 business days of receipt in our warehouse. An email notification will be sent to you when your refund is completed.
Please do not refuse your package as this will severely delay the return of your package and a shipping fee will be deducted from your return total.
How do I return an item?
Send returns to:
Bead Lobby Company (Returns)
Reina de las Flores #1245
Caguas, PR 00725
Be sure to include your name, order number, and contact information in the package, and email us ahead of time. If you would like to exchange any item, simply return it for a refund and place a new order for the desired item(s). Returned orders dispatched correctly does not qualify for refund of shipping fees.